Rental & Payments

Can I rent a car without a credit card in Pisa or Florence? Is a deposit required?

Yes, with Rossi Rent, you can. We accept debit cards (Maestro, Mastercard Debit, VisaDebit) or prepaid cards (Visa Electron, Postepay). Virtual cards are not accepted. Flight details may be required. A Security deposit is always required.

Do you accept cash payments?

Yes, we accept cash for the rental fee, but the security deposit must be provided via card.

How long does it take to release the security deposit? The deposit is usually released within 48 hours. If a debit card was used, banking circuits may take 7 to 20 days to process the refund. This delay is managed by the banks and is not dependent on Rossi Rent.

Fines, Damages & Penalties

What happens if I receive a traffic fine or miss a toll payment? Rossi Rent will charge an administrative fee of € 61.00 for each fine or missed motorway toll to manage the data transfer to the authorities. You will later receive the actual fine at your home address for payment.

Fees for cleaning and bodywork damage Special Cleaning: If the car is returned very dirty, a fee between € 35.00 and € 150.00 will apply.

Scratches: A charge of € 250.00 applies for each body part needing repainting (e.g., bumper + fender = € 500.00).

What is excluded from insurance coverage?

Our insurance does not cover damages caused by using the wrong fuel, damage to the upholstery, door sills, or the roof (except in case of an accident). These costs, including vehicle recovery, will be charged to the client.

Pick-up & Return

Can I pick up or return the vehicle outside office hours?

Yes. If staff assistance is requested, a fee between € 30.00 and € 120.00 applies. You may also return the vehicle without staff by following our “key drop” instructions; however, you remain responsible for the vehicle until the agency reopens.

What if I return the car late? We allow a 59-minute grace period. After that, a penalty equal to a full day’s rental is charged. If “Mandatory Return” is specified in your contract and not met, the penalty is € 500.00 plus the cost of the next client’s lost rental.

 “No stress service”home delivery

How does home or villa delivery work?

We offer our exclusive “No stress Service”: we bring the car to you, wherever you are in Tuscany. This service is ideal if you are tired from your travels or if you prefer to find your car ready at your villa or hotel, avoiding waits and queues at the office.

Can I pick up the car as soon as I get off the train or plane?

Absolutely. We provide direct delivery to Florence Airport and Santa Maria Novella Train Station. A member of our team will assist you from the moment of booking until the keys are in your hands.

Which areas of Tuscany do you cover?

We cover the entire Tuscan region. Our main pick-up agencies are located in Santa Croce Sull’Arno, Pisa, and Florence, but with our home delivery service, we can reach any destination you choose.

Are the cars and vans clean and safe?

Safety and hygiene are our top priorities. All our vehicles are recently registered and undergo rigorous inspections and sanitation after every single rental.